Dr. DAWN GREGORY
is a transformational executive and serial entrepreneur who accelerates organizational success by weaving technology, strategy, and human insight into intelligent innovation.
As a former Innovation Management Officer for the world’s busiest airport, she led inter-disciplinary teams to pioneer breakthroughs in predictive analytics, digital transformation, and immersive experiences.
Today, she channels that same visionary leadership across a portfolio of ventures spanning services, products, and advisory practices—leading beyond disruption toward purposeful innovation.
She welcomes opportunities to connect with forward-thinking leaders, founders, and boards who are ready to bridge insight to action—and shape what’s next.
The AI Synergist
Dawn drives value where an organization's people, strategy and artificial intelligence converge:
- AI-First Strategy
- Human-AI Collaboration
- Agentic Customer Experience
- Organizational Transformation
- Cross-Organizational Ecosystems
Your organization is greater than its collective departments. Let's unlock the synergy!
The Digerati
Dr. Gregory is a global expert in innovation management & digital adoption.
- Who's Who in Technology & Innovation
- ISO 279 Technical Committee
- IAOIP (Now Global Innovation Management Institute)
- International Association for Strategy Professionals
- Customer Experience Professionals Association
- GSU Robinson School of Business, Advisor
She brings academic rigor, industry standards, and real-world pragmatism to deliver value across sectors, including education, healthcare, aviation, government, non-profit, and financial services.
Strategic Mastermind
Dawn designs a value-based innovation strategy that delivers results with:
- Purpose
- Precision
- Global Perspective, and
- Speed
She paves the way to organizational performance and resilience.
The Data Maestro
Dr. Gregory directs data science and business intelligence with solid intuition and acumen while demonstrating strong:
- Leadership & Project Management
- Interpersonal Communication
- Predictive Modeling
- Story-telling & Visualization
Dawn answers the right questions and makes them actionable.
The CX Empath
Dawn is the creator of authentic and immersive customer experiences that evoke:
- Positive connections
- Long-term relationships
- Customer-centricity
- Data-driven results
She designs repeatable and profitable amazing engagements.
Translating Vision to Value
Here are some examples of Dr. Gregory's work
Digital Platforms
Upgraded platforms with AI and ML. Learn more: Communication & Wayfinding
Role: Innovation Officer
Strategy: to automate communications
Technology: chatbot, cloud computing, AI, ML
Customer Experience: on-demand 24/7Data: performance, points of interest, trends
Infrastructure
Modernized a built environment to easily locate & pay for parking. Learn more: Systems Integration
Role: Innovation Strategist
Strategy: to optimize parking efficiency
Technology: transponder, IoT, license readers
Customer Experience: touchless, effortless,
Data: turn-over, throughput, rates, traffic flow
Inclusive Technology
Augmented Reality glasses leverage AI for ADA customer navigation. Learn more: Aira
Role: Innovation Convener
Strategy: enhance blind and low-visioned services
Technology: AR, AI. smart glasses, GIS
Customer Experience: independent navigationData: routes, barriers, points of interest
Predictive Models
Statistical analysis and AI bring insights to big data in public safety. Learn more: Georgia Tech
Role: Head of Innovation
Strategy: forecast when and where "it" will happen
Technology: video, sensor, artificial intelligence
Customer Experience: safe homes/ safe streets
Data: analytics, visualization, safety data
Mobile Application
Revitalized dormant mobile app as part of a scaled IoT strategy. Learn more: Behind the scenes
Role: Innovation Officer
Strategy: to improve self-directed wayfinding
Technology: blue dot, IoT, lights, GIS maps
Customer Experience: turn-by-turn navigationData: flow, usage, performance
The Business Doctor
Dawn holds a Doctor of Business Administration from Georgia State University with a research focus on cross industry digital adoption. Dr. Gregory was educated at some of the world's leading institutions:
- The Wharton School
- Cornell University
- Stanford University
- Howard University
Dr. Gregory is a qualified practitioner and researcher who leverages academic prowess with real-world rigor pragmatism to deliver results.
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