Dr. DAWN GREGORY
is an executive who accelerates an organization's success by weaving technology and strategy together through data-driven innovation.
She is currently the Innovation Management Officer at Hartsfield-Jackson Atlanta International Airport, leading multidisciplinary teams to deliver the trifecta goal of amazing experiences, efficiency, and safety.
She established Atlanta’s first Smart City Strategy, developed predictive risk reduction, deployed augmented reality, planned autonomous vehicle corridors, designed a virtual innovation lab, and scaled digital transformation.
Most importantly, Dawn has fostered eight children and founded Foster Matters.
News
December 2021:
Dr. Dawn Gregory has been appointed to the Georgia State University's J. Mack Robinson College of Business Board of Advisors. Read more...The Digital Synergist
Dawn brings cohesion and simplicity to digital transformation and innovation by harmonizing:
Technology
Data
Customer Experience
Sustainability
Strategy
Your organization is greater than its collective departments.
The Digerati
Dr. Gregory is a global expert in innovation management & digital technology.
ISO 279 Technical Committee
Board Member, IAOIP
Board Member, ASP
Founding Education Co-Lead, CXPA
Who's Who in Technology & Innovation
She sets professional and industry standards for innovation, strategy and customer experience across sectors, including healthcare, financial services, products, government, non-profit, and consulting.
The Strategic Mastermind
Dawn designs a value-based innovation strategy that achieves goals with:
Purpose
Precision
Global Perspective
Speed
She paves the way to organizational performance and resilience.
The Data Maestro
Dr. Gregory directs data science and business intelligence with solid intuition and acumen while demonstrating strong:
Leadership & Project Management
Interpersonal Communication
Predictive Modeling
Story-telling & Visualization
Dawn answers the right questions and makes them actionable.
The CX Empath
Dawn is the creator of authentic emotional customer experiences that evoke:
Positive connections
Long-term relationships
Customer-centricity
Data-driven results
She designs repeatable and profitable amazing engagements.
Translating Vision to Value
Infrastructure
Modernized a built environment to easily locate & pay for parking. Learn more: Systems Integration
Role: Innovation Officer
Strategy: to optimize parking efficiency
Technology: transponder, IoT, license readers
Customer Experience: touchless, effortless,
Data: turn-over, throughput, rates, traffic flow
Inclusive Technology
Augmented Reality glasses leverage AI for ADA customer navigation. Learn more: Aira
Role: Innovation Officer
Strategy: enhance blind and low-visioned services
Technology: AR, AI. smart glasses, GIS
Customer Experience: independent navigationData: routes, barriers, points of interest
Predictive Models
Statistical analysis and AI bring insights to big data in public safety. Learn more: Georgia Tech
Role: Head of Innovation
Strategy: forecast when and where "it" will happen
Technology: video, sensor, artificial intelligence
Customer Experience: safe homes/ safe streets
Data: analytics, visualization, safety data
Mobile Application
Revitalized dormant mobile app as part of a scaled IoT strategy. Learn more: Behind the scenes
Role: Innovation Officer
Strategy: to improve self-directed wayfinding
Technology: blue dot, IoT, lights, GIS maps
Customer Experience: turn-by-turn navigationData: flow, usage, performance
Digital Platforms
Upgraded platforms with AI and ML. Learn more: Communication & Wayfinding
Role: Innovation Officer
Strategy: to automate communications
Technology: chatbot, cloud computing, AI, ML
Customer Experience: on-demand 24/7Data: performance, points of interest, trends
The Business Doctor
Dawn holds a Doctor of Business Administration from Georgia State University with a research focus in digital technology. Dr. Gregory was educated at some of the world's leading institutions:
The Wharton School
Cornell University
University of Phoenix
Howard University
Dr. Gregory is a qualified practitioner and researcher who leverages real-world rigor with academic prowess for high performance.